From LinkedIn

Every Organization Exists to Serve Someone

This was originally posted on my LinkedIn on August 2, 2026.

The other day, I sent an email to some of our Police and Security team reminding them how important they are to the patient experience. Before I hit send, I read through it one more time like I usually do, and it made me think about something.

Healthcare does a great job of making sure the organization’s mission stays at the center of almost every conversation. Whether people are talking about patient experience, quality, or safety, the conversation almost always comes back to why the organization exists. As I was reading that email, I realized I’d started doing the same thing. I’ve found myself spending more time explaining how our team contributes to that mission.

The responsibilities of our Police & Security team haven’t changed. We respond to emergencies, investigate crimes, protect people, and make difficult decisions. What has changed for me is the perspective. Every one of those responsibilities happens while someone else is living through an important moment in their life. It might be a frightened family member, the victim of a crime, a parent whose child has just been injured, or someone who simply needs help finding their way. How we do our job often becomes part of how people remember that day.

The more I thought about it, the more I realized every organization exists to serve someone. Maybe that’s why I’ve found myself spending more time helping our team understand how they fit into that mission. Our team doesn’t need me to convince them their work matters. They know it does. What I want them to understand is how it connects to the organization’s mission.

That email started as a reminder for our team, but by the time I hit send, it had also become a reminder for me. It’s easy for a mission statement to become something we walk past every day. The conversations we have with our people are what actually bring it to life.

Want to see the conversation? Read the comments on LinkedIn.